How we handle inquiry data
HONG PING SEAFOOD CO., LTD. collects your name, email address, inquiry and any phone number or address you choose to provide. We use this information to handle, follow up on and respond to business inquiries. The form is routed through Cloudflare Workers and Google Apps Script to our Google Workspace mailbox.
A designated company representative handles inquiries through our company Gmail account. We do not maintain a separate CRM or customer database, or download separate backups. Apart from processing needed to provide the transmission, delivery and email services described below, we do not forward or disclose identifiable inquiry content to business partners.
Transmission and technical records
The form is sent through Cloudflare Workers and Google Apps Script to info@hongping-eel.com. The Worker uses the source IP address for short-term abuse prevention. Cloudflare also retains technical request and execution logs. The form application does not write inquiry content to its application logs.
Google Apps Script stores a request identifier, content hash, timestamp, delivery status and daily send count to prevent duplicate emails. It does not store the full inquiry in Script Properties. Receipts older than seven days are removed when a subsequent qualifying request triggers cleanup; this is not a scheduled seven-day deletion process.
The form application stores only a successful receipt identifier and timestamp in the browser tab’s session storage to display the submission result. It does not store the inquiry content there.
Retention and deletion
Inquiries that do not lead to a transaction are retained for one year after closure. We review the mailbox monthly and delete expired inquiries. Transaction, contract and legally required records are handled separately for their relevant purposes and retention requirements. The company carries out this review; Gmail is not configured to delete these inquiries automatically.
After an email is deleted, Google’s service mechanisms govern trash, recovery and backup data. Delivery receipts follow the cleanup rules above. Cloudflare Workers technical logs are currently retained for up to seven days under the applicable plan. When handling a deletion request, we also review necessary technical records that remain linkable to the inquiry.
Processing locations and service providers
We process data in Taiwan and use Cloudflare, Google Apps Script, Google Workspace and the parties needed to provide those services. These services involve cross-border transfers. Data may be processed and stored in countries and regions where the providers or their subprocessors maintain facilities or provide services; processing is not restricted to Taiwan or a single country.
Provider information on locations and processing: Google data-processing locations · Cloudflare data-processing information
Your rights and contact details
Email us to ask about, access, obtain a copy of, supplement or correct your data, or to request that we stop collecting, processing or using it, or delete it. You must fill in the required fields to submit the form. The phone number and address are optional.
Please contact us from the email address you used to communicate with us and explain your request. The same company contact will verify the necessary identity information and respond within the applicable legal time limits. We will explain the outcome, including any legally required retention or other statutory exception.